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 |
|
Network Support Agreement
|
Per Call
(On Site)
2 Hour
Minimum |
Per Call
(Drop Off)
1 Hour
Minimum |
Standard Network Support Agreement |
Enhanced Network Support Agreement |
Premium Network Support Agreement |
| Monthly Rate* |
N/A |
N/A |
$175 |
$275 |
$475 |
| 24x7 Support** |
N/A |
N/A |
Add $200 |
Add $200 |
Add $200
|
| Hourly Rate |
$150 |
$115 |
$115 |
$115 |
$115 |
| After Hours Rate |
$185 |
N/A |
$165 |
$165 |
$165 |
| Guaranteed Response Time |
N/A |
N/A |
4 Hours |
4 Hours |
4 Hours |
| Included Monthly Phone and Remote Support |
N/A |
N/A |
2 Hours |
2 Hours |
4 Hours |
| Server Monitoring |
N/A |
N/A |
Additional Charge |
Additional Charge |
Includes 2 Servers |
| Monthly Server Patching |
N/A |
N/A |
Additional Charge |
Included |
Included |
| Backup Monitoring |
N/A |
N/A |
Included |
Included |
Included |
| Postini Spam Blocking |
N/A |
N/A |
Additional Charge |
Includes 15 Accounts |
Includes 30 Accounts |
| Web Site Hosting |
N/A |
N/A |
Additional Charge |
Included |
Included |
* Business Hours are from 8am to 5pm
**24x7 customers will be provided with a special phone number for procuring support services outside of normal business hours
Postini Anti-Spam Agreement
One Time
Setup Fee |
Monthly Rate
Per Mailbox |
| $50 |
$3 |
|
