NETWORK SUPPORT | CCEX SERVICES
On-site or off, CCEX offers comprehensive network service agreements that are right for every budget. At every step of your company's network support, CCEX has proven progress to keep things running smoothly and efficiently:
- Assessment:
An on-site visit from a CCEX certified network support engineer includes a close look at your network infrastructure, administrative and business processes. We'll help you decide on a solution to fit your unique needs and budget.
- Design:
CCEX's experienced systems engineers will design and optimize your organization's network. We specialize in network migration, and our phased approach makes progress tracking simple - with minimal downtime.
- Deployment:
Whether improving the performance of your current network or moving to a completely new enterprise system, CCEX makes the hard work simple. We'll configure servers, workstations, routers, and firewalls for logical and efficient access to applications and databases.
- Management:
From network support to IT staff augmentation, CCEX is a Maryland computer support company that helps you manage your technology so you can get back to business.
- Support:
CCEX network support staff is available by phone or email any time of the day or night. We'll quickly troubleshoot and correct any technical system difficulties, regardless of vendor or platform. CCEX supports a wide range of operating systems as well as most IT software and hardware applications including the following:
- Cisco
- Watchguard
- VOIP PBX - Voice over IP
- Linux
- Windows - Server 2003
For complete network management to data protection to disaster recovery, CCEX offers technical assistance and customer service that's right for you.
| Standard Network Support Agreement | Enhanced Network Support Agreement | Premium Network Support Agreement | |
|---|---|---|---|
| Monthly Fee: | $175.00 | $275.00 | $475.00 |
| Services Included: | |||
| Included Remote Support | 1-Hour | 2-Hours | 4-Hours |
| Guaranteed Response Time | 6-Hours | 4-Hours | 4-Hours |
| 24x7 Server Monitoring | Additional Charge | Additional Charge | Includes up to (2) Servers |
| Monthly Server Patching | Included | Included | Included |
| Postini Spam Blocking | Additional Charge | Includes up to (15) accounts | Includes up to (30) accounts |
| Back-Up Monitoring | Included | Included | Included |
| Discounted Hourly Rate for All Onsite Support Services | $130.00 | $130.00 | $130.00 |
| Options: | |||
| Increase Support to 24x7 | $200.00 | $200.00 | $200.00 |
NOTE:
1) Business hours are from 8:00am to 5:00pm, excluding holidays.
2) 24x7 Customers will be provided with a special number for procuring support services
outside of normal business hours.
