Support:
CCEX supports a wide range of operating systems as well as most IT software and hardware applications including the following:
- Cisco
- Watchguard
- VOIP PBX – Voice over IP
- Linux
- Windows – Server 2008 & 2008/R2, Server Server 2012 & 2012/R2, and Server 2016
- Microsoft Terminal Server, Exchange Server and SQL Servers (all versions)
- Microsoft Hyper V
- VMware
- Office 365
For comprehensive services from network management to data protection to disaster recovery, CCEX offers end to end assistance and customer service that’s right for your business.
Network Plans:
| Standard Network Support Agreement | Enhanced Network Support Agreement | Premium Network Support Agreement | |
|---|---|---|---|
| Monthly Fee: | $175.00 | $325.00 | $525.00 |
| Services Included: | |||
| Included Remote Support | 1-Hour | 2-Hours | 2-Hours |
| Guaranteed Response Time | 6-Hours | 4-Hours | 4-Hours |
| 24×7 Server Monitoring | $50 Per Server | $50 Per Server | Includes up to (2) Servers |
| Monthly Server Patching | Included | Included | Included |
| Back-Up Monitoring | Included | Included | Included |
| Discounted Hourly Rate for Support Services during business hours | $145.00 | $145.00 | $145.00 |
| Discounted Hourly Rate for Support Services outside of business hours | $185.00 | $185.00 | $185.00 |
| Options: | |||
| Increase Support to 24×7 | $200.00 | $200.00 | $200.00 |
Please Note:
- Business hours are from 8:00am to 5:00pm, Monday through Friday, excluding holidays.
- 24 x 7 Customers will be provided with a special number for procuring support services outside of normal business hours.
