CCEX supports a wide range of operating systems as well as most IT software and hardware applications including the following:
- VOIP PBX – Voice over IP
- Windows – Server 2008 & 2008/R2, Server Server 2012 & 2012/R2, and Server 2016
- Microsoft Terminal Server, Exchange Server and SQL Servers (all versions)
- Microsoft Hyper V
- Office 365
For comprehensive services from network management to data protection to disaster recovery, CCEX offers end to end assistance and customer service that’s right for your business.
|Standard Network Support Agreement||Enhanced Network Support Agreement||Premium Network Support Agreement|
|Included Remote Support||1-Hour||2-Hours||2-Hours|
|Guaranteed Response Time||6-Hours||4-Hours||4-Hours|
|24×7 Server Monitoring||$50 Per Server||$50 Per Server||Includes up to (2) Servers|
|Monthly Server Patching||Included||Included||Included|
|Discounted Hourly Rate for Support Services during business hours||$145.00||$145.00||$145.00|
|Discounted Hourly Rate for Support Services outside of business hours||$185.00||$185.00||$185.00|
|Increase Support to 24×7||$200.00||$200.00||$200.00|
- Business hours are from 8:00am to 5:00pm, Monday through Friday, excluding holidays.
- 24 x 7 Customers will be provided with a special number for procuring support services outside of normal business hours.